Privacy Policy
Last updated: 15th March 2026
Autoperla Ltd is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect any personal information you provide when using our website or services.
Who We Are
Autoperla Ltd provides premium mobile vehicle detailing services.
Data Controller:
Autoperla Ltd
Company Number: 17028832
Registered Address: 3 Cooper Close, Chipping Norton, Oxfordshire, OX7 5BQ
Email: detailing@autoperla.co.uk
If you have any questions about this privacy policy or how your personal data is handled, please contact us using the details above.
What Information We Collect
We may collect the following personal information when you use our website or book our services:
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Name
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Email address
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Telephone number
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Address where the service will be carried out
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Vehicle details relevant to the booking
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Payment information (processed securely through our payment provider Square)
We only collect information necessary to provide our services and communicate with you.
How We Collect Your Information
Information may be collected when you:
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Book a service online via Square bookings
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Contact us via our website form
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Contact us by email, phone, or messaging services
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Interact with our website
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Engage with us on social media (to help us respond to your comments, questions, or feedback)
How We Use Your Information
We use your personal data to:
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Manage and confirm bookings
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Provide our vehicle detailing services
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Communicate with you about appointments
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Process payments
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Respond to enquiries
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Improve our website and services
We will never sell your personal data to third parties. Your information may be shared with trusted service providers where necessary to operate our website and process bookings or payments.
Payment Processing
Payments and booking management are handled through Square, which securely processes payment information on our behalf.
Square may collect and process payment details in accordance with their own privacy policies found here: https://squareup.com/gb/en/legal/general/privacy
Website Hosting and Analytics
Our website is hosted by Wix, which may collect limited technical information such as:
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IP address
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Browser type
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Device type
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Website usage data
We may use website analytics tools (such as Google Analytics) to help us understand how visitors interact with our website. These tools collect information such as pages visited, time spent on the site and general location data.
This information is used solely to improve the performance and user experience of the website and does not identify individual visitors.
Cookies
Our website uses cookies and similar technologies to improve functionality, enhance user experience and analyse website traffic.
Cookies are small files stored on your device when you visit a website. They help websites recognise your device and remember certain information about your visit.
We may use cookies provided by our website platform (Wix) and other third-party services integrated into the website. These may include essential cookies required for the operation of the website as well as analytics cookies used to understand how visitors interact with the site.
You can control or disable cookies through your browser settings.
Legal Basis for Processing Data
Under the UK General Data Protection Regulation, we process your personal data under the following lawful bases:
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Contract – to provide services you have booked
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Legitimate interest – to operate and improve our business
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Legal obligation – to comply with financial and tax regulations
Data Retention
We only retain personal information for as long as necessary to:
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Provide our services
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Maintain business records
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Comply with legal and tax obligations
Certain information may be retained for up to 6 years where required for accounting, tax or legal purposes
Data Security
We take the security of your personal data seriously and take appropriate technical and organisational measures to protect it from unauthorised access, loss, misuse or disclosure.
Payments and transactional areas of our website are processed securely by Square. Any payment information is handled in accordance with Square’s own privacy and security policies.
Access to personal information held by Autoperla Ltd is restricted and protected by appropriate security measures and is restricted to authorised individuals only.
Your Data Protection Rights
Under UK data protection law, you have the right to:
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Request access to your personal data
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Request correction of inaccurate data
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Request deletion of your data where appropriate
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Object to certain types of processing
Requests can be made by contacting us using the email address above.
You also have the right to lodge a complaint with the Information Commissioner's Office if you believe your data has been handled improperly.
You can contact them by calling 0303 123 1113 or online by visiting www.ico.org.uk/concerns.
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page.